This time of year, especially for gift retailers, hiring is top of mind. They’re focused on staffing up and onboarding new associates for the busy holiday season ahead. We’ve written previously about the importance of optimizing your recruiting, interviewing, and selection strategies to better serve your business year round. But when it comes to seasonal…

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When we’re partnering with clients on their strategic learning initiatives, the work typically initiates with the retail field organization, store leaders, and, most frequently, the multi-unit leaders — those district and regional managers who lead through others and from a distance, managing several retail store leaders and teams. After successful implementations and behavior changes start happening…

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When your retail leaders and team members complete training, whether it’s on-the-job, e-learning, classroom-based, or a blend, there’s a sense of accomplishment. They’ve checked the box and completed the event. However, that doesn’t necessarily tell you what they now know. Do they have the knowledge they need to be successful on the job? Will they…

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Blame it on the Great Resignation, the pandemic, and other factors: It has become undisputedly more challenging to recruit and retain talent in the retail industry. Unfortunately, the frontline, sales, and service associates, who are the face of your brand to your customers, are the populations most affected. And that means the customer experience you’re…

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Changing your personality is difficult. Changing your choices in how you communicate is not. It simply requires attention and intention when interacting with people, and not being so quick to make assumptions based on how you perceive a situation. Because sometimes your lens—your perception—is distorted, and that means it doesn’t always reflect reality. Your communication…

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Resolve to Make this the Year of the Retail Merchant “Within the last three years, retailers had to adapt to the most volatile circumstances of the last 30 years, dealing with pandemics, war, inflation, and energy crisis.” – Retail Trends 2023 These past three years have turned the retail merchant’s world upside down with supply…

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Greetings! As we close out 2022, it’s a time of reflection. Looking back on my first year as owner and CEO of MOHR Retail, my immediate thought is, boy, did it fly by! For those of us in the business of retail, this year has been both challenging and rewarding. It began with supply chain issues…

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It’s hard to believe that October is here already. For retailers, back-to-school has quickly transitioned into the fall and winter holiday seasons. During this all-important time of the year, you want to maximize each and every customer interaction. Even before the pandemic pushed practices like BOPIS (buy online/pick up in store) into the spotlight, retailers were…

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“Executive leaders need to recognize that burnout’s real and that no one is going to approach you saying they’re burned out. They may feel it’s a sign of weakness and keep it to themselves. Leaders need to ask about it proactively. Dig in to what’s happening and how people feel.” – Joe Jeffries, CEO, Westlake Ace…

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The retail industry is no stranger to constant change, intense pressure, and high turnover, but the last few years have tested even the most battle-hardened among us. Today, a shortage of qualified talent — and the competition for it — is creating a serious employment crisis, and it’s heating up just as retailers are staffing up…

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