Blog
MOHR Ideas at work.
Our work takes us all over the world. And we learn a lot as we train. Today, there’s no reason to wait until we’re back at home base to pass on a good idea or highlight a trend. Here’s where you’ll find them as soon as we spot them.
People Matter More When…
Retailers are looking for more ways to be efficient and better connect with customers and employees through technology. We have also said in the past “….if you can’t motivate. Automate!” Like a alot of sweeping trends that have shaped the retail industry, such as being customer-centric, re-engineering processes, shifting cultural mindsets, and more, each of…
Training Budget vs. Training Need
Managing budgets is part of every support manager’s job. However the influence you have over how much budget you end up with can be fairly limited. But managing versus leading are two very different things. When you ‘manage’ you look at what you have and make the best of it. When you ‘lead’ you imagine what could…
Even a quick email can create big results
I just had a conversation with a Regional from one of our clients. He was lamenting the fact that he had not had time for formal, 1-1 follow up meetings about our training with his DMs. He had remembered however that even a small, quick effort could produce results. So he took a moment to…
New Research on Support Leadership Differences
Here is our latest national retail research on Support Leadership. This White Paper summarizes the six major themes we uncovered about the uniqueness of a support leader’s job and the implications for leadership development. Click here to learn more
New input-able forms make pre-work a breeze
All of our programs, whether they be leadership or negotiation related begin with a set of interpersonal skills critical to the competency being taught. The skills section along with other business-related research and personal insights, come during the first half-day of any classroom session. That allows the rest of the session time to be spent…
Classroom, eLearning?
The movement to create and use more eLearning in retail training is driven as much by the need to reduce payroll costs and time off the floor as to improve actual learning. The are a number of data points that tell us that eLearning improves consistency of learning, cuts training time, and over large scale…
When Senior Leaders make all the difference
Once a retailer chooses MOHR Retail the real work begins to ensure that whatever the training we’re putting into place that we are all clear on the importance of the senior leaders and their role. The Vitamin Shoppe understood this well. Their SVP Retail, SVP HR, and all of the Regional Directors met to agree on how…
Store Visit Effectiveness Survey = Powerful feedback
“Be careful what you ask for!” is certainly an apt phrase for getting store feedback about their DMs. When we do the SVE (Store Visit Effectiveness) survey we do it anonymously. The Store Managers are more willing to divulge their feelings more freely without concern for retribution or being stereotyped. The retailers who have implemented…
eBook
Our eBook outlines 7 practical reinforcement strategies to help your participants internalize the learning and turn it into daily practice so they can get sustained performance results.