Blog
MOHR Ideas at work.
Our work takes us all over the world. And we learn a lot as we train. Today, there’s no reason to wait until we’re back at home base to pass on a good idea or highlight a trend. Here’s where you’ll find them as soon as we spot them.
MOHR’s “+”
Did you know that even with the best training only about 16-24% of participants actually use what they learn back on the job? I don’t know about your company but for us that’s just not good enough. There’s another statistic though that is encouraging. If participants in training get some type of reinforcement whether from…
Retail Multiunit Management topic of the day!
Today we set a record number of hits to both our website and the Retail Multiunit Management (RMM) related pages. Hundreds of retailers clicked their way through the information about RMM and what their District Managers, Regionals, and Area Managers would learn about leading from a distance if they attended our upcoming public session. This…
RSL gets graphic upgrade!
We pride ourselves as a company on continuous improvement and enhancement. That’s why we have engaged the expertise of Janet Schatzman & Company, a leading graphic arts studio and consulting firm. Schatzman and Co have attended RSL training and have begun to reshape the overall ‘look’ of RSL to reflect a more contemporary vision for…
“Giant” service story
My daughter’s birthday is today. All she wanted was to take a chocolate chip cookie cake to school to celebrate. We did other stuff too, but the cookie cake was a big deal to her (and her class I imagine.) Unfortunately with the weekend sleepover with her friends and a superbowl party for our friends the…
The power of senior involvement
We’ve been working with a major national retailer whose execs do get involved. Now not all of them are always focused champions and yet bar none they exceed every retailer we’ve worked with in terms of visible senior management support for training. As an example, I was cc’d on a simple invitation that a client sent…
Service Transformation or Improvement?
A retail client of ours, one with a national presence, was asking about our work with associate performance and how to move them from being just friendly to being real salespeople. Now we both agreed that at some point we would need to talk about what the senior leadership vision is around service and selling and…
“Just looking?” or “Just perfect!”
In a word, ‘associates.’ Or in two words, ‘skilled associates.’ Research shows that when customers come into a store to purchase something they are more than 2 times likely to buy a second or third item. Typically that happens when there’s a knowledgeable associate who can read the cues and add value by explaining the benefits…
I’ve been in retail forever. When am I done learning?
The short answer is never. The only constant in retail is change. Customer expectations, business climate, products, innovations, competition all drive the need to learn and grow; to keep pace with what’s new and next. What’s curious is that learning something new is also a key motivator. Not only for leaders but for their teams. …
eBook
Our eBook outlines 7 practical reinforcement strategies to help your participants internalize the learning and turn it into daily practice so they can get sustained performance results.