MOHR Ideas at work.

Our work takes us all over the world. And we learn a lot as we train. Today, there’s no reason to wait until we’re back at home base to pass on a good idea or highlight a trend. Here’s where you’ll find them as soon as we spot them.

Retail Negotiating Tip #19

By Michael Patrick | January 12, 2012

More and more retail buyers are having to conduct business across multiple time zones and having to do it electronically via email.  As a result, many buyers have asked us if they should negotiate using email.  The answer is ‘Yes…but not for all of it.’ Seasoned retail negotiators have told us that starting a conversation,…

Take a break!

By Michael Patrick | January 6, 2012

Retail’s an intense people-to-people businesss (yes, even with all the technology).  In managing and serving our interactions can often escalate into more emotional conversations.  Have you ever found yourself in that position with an associate or customer?  You probably needed a break. By ‘break’ I don’t mean walk away.  We’ve found that inside our heads…

Support Managers need training too!

By MOHR Retail | January 5, 2012

MOHR Retail’s Retail Store Support (RSS) program is in final development.  It will use the same core Communication Skills that many retailers use with their DMs and Store Management teams from our RMM and RSL programs.  That means you’ll have a consistent language of effective communication across your organization.  Also, key concepts and insights from existing,…

MOHR Retail is going Global

By Michael Patrick | December 9, 2011

Retail expansion is strongest outside the US. While MOHR Retail continues to be the largest and most experienced retail-specific training and consulting company in the US many of our clients are taking us to countries around the globe. China and Japan continue to lead retail growth overseas.  We have translated our Retail Store Leadership (RSL)…

Smartphones in the classroom? Turn them on!

By MOHR Retail | November 3, 2011

We teach core communication skills for leading at a distance in our Retail Multiunit Management (RMM) session.  During our RMM session we now have DMs turn on their smartphones to review past emails they’ve sent to evaluate how clear their expectations were and how to better frame requests so they get done. We also have…

Clients are demanding; and that’s a good thing!

By MOHR Retail | November 3, 2011

Several years ago we were working with Target Stores. They wanted to use our Retail Negotiation Series for their buyers. RNS is a two-day classroom program where we train up to 15 participants at a time. Great! We thought, we would love to work with Target. Then they told us that they wanted to train…

What’s next?

By MOHR Retail | November 3, 2011

This is the single most frequently asked question by clients. Whether they’re asking about what the newest training solution is or how to take skills to the next level for their employees, we’re ready with an answer. Two years ago we began to hear a trend in the questions clients were asking. The ‘what’s next?’…

It’s written in the margins

By MOHR Retail | January 12, 2011

I was recently at a conference with some of my industry peers. These are very smart folks and the discussions often had me scrambling to capture what I thought was some of the most profound statements or concepts being shared. Have you ever been in a training session and heard a great quote or idea…