Blog
MOHR Ideas at work.
Our work takes us all over the world. And we learn a lot as we train. Today, there’s no reason to wait until we’re back at home base to pass on a good idea or highlight a trend. Here’s where you’ll find them as soon as we spot them.
When Senior Leaders make all the difference
Once a retailer chooses MOHR Retail the real work begins to ensure that whatever the training we’re putting into place that we are all clear on the importance of the senior leaders and their role. The Vitamin Shoppe understood this well. Their SVP Retail, SVP HR, and all of the Regional Directors met to agree on how…
Store Visit Effectiveness Survey = Powerful feedback
“Be careful what you ask for!” is certainly an apt phrase for getting store feedback about their DMs. When we do the SVE (Store Visit Effectiveness) survey we do it anonymously. The Store Managers are more willing to divulge their feelings more freely without concern for retribution or being stereotyped. The retailers who have implemented…
The uniqueness of leading a support team
Most support departments are cost-centers not profit-centers. They take resources and capital from the company to support the brand and customers. Supervisors and managers in support areas are concerned with controlling costs and reducing them whenever possible, staying within budget or below. There is a fair amount of technical training to ensure that people in…
Influencing Internal Partners
We teach merchants and support leaders in retail home office departments skills and a strategy for how to influence internal partners. Let’s face it, most of the time requests to other peer departments are going to make their day change and possibly add to their workload. So you start out with a situation that at…
Insight + Training
There are many instruments on the market today that provide personal insight into your communication style and/or personality which drives your behavior choices. A number of these instruments use the work of Dr William Marston who developed the DiSC model, as well as the blood pressure cuff and a number of other important inventions. One…
MOHR wins 2012 Communicator Award
We just received (another) beautiful statuette in the office for our work on the TJX Retail Store Leadership (RSL) custom video models. Kudos to our entire team including Ocean Beach Productions, Kathryn Wolfson, and many others at MOHR Retail for this terrific honor and very good work. And a special thank you to TJX Companies for…
Communicating for Success
Merchants and home office Support Managers are more likely to attend cross-funtional meetings and have far greater exposure to senior executives than any of the field management in retail like DMs and Regionals. Some of the interactions are quick, “five second hallway conversations” one participant said, to massive strategy meetings with many people and levels…
Strategic partnership with Axonify renewed
Over the past two years we have had the distinct pleasure of working with an innovative, cutting-edge partner in the web-based training arena. I was first introduced to Axonify by a client, our LP contact at a large multi-national retailer. They met at and LP conference and she thought we should get to know each…
eBook
Our eBook outlines 7 practical reinforcement strategies to help your participants internalize the learning and turn it into daily practice so they can get sustained performance results.