Editorial

Today we set a record number of hits to both our website and the Retail Multiunit Management (RMM) related pages.  Hundreds of retailers clicked their way through the information about RMM and what their District Managers, Regionals, and Area Managers would learn about leading from a distance if they attended our upcoming public session. This…

We pride ourselves as a company on continuous improvement and enhancement.  That’s why we have engaged the expertise of Janet Schatzman & Company, a leading graphic arts studio and consulting firm.  Schatzman and Co have attended RSL training and have begun to reshape the overall ‘look’ of RSL to reflect a more contemporary vision for…

We’ve been working with a major national retailer whose execs do get involved.  Now not all of them are always focused champions and yet bar none they exceed every retailer we’ve worked with in terms of visible senior management support for training. As an example, I was cc’d on a simple invitation that a client sent…

A retail client of ours, one with a national presence, was asking about our work with associate performance and how to move them from being just friendly to being real salespeople.  Now we both agreed that at some point we would need to talk about what the senior leadership vision is around service and selling and…

In a word, ‘associates.’  Or in two words, ‘skilled associates.’ Research shows that when customers come into a store to purchase something they are more than 2 times likely to buy a second or third item.  Typically that happens when there’s a knowledgeable associate who can read the cues and add value by explaining the benefits…

Public seminars are typically 1-2 day sessions that focus on a key topic area that the company thinks many people, just like you, want to learn how to handle; and will pay for it. We’ve been running public training sessions for quite a few years and here are a few questions you can ask to…

Retail’s an intense people-to-people businesss (yes, even with all the technology).  In managing and serving our interactions can often escalate into more emotional conversations.  Have you ever found yourself in that position with an associate or customer?  You probably needed a break. By ‘break’ I don’t mean walk away.  We’ve found that inside our heads…

Retail expansion is strongest outside the US. While MOHR Retail continues to be the largest and most experienced retail-specific training and consulting company in the US many of our clients are taking us to countries around the globe. China and Japan continue to lead retail growth overseas.  We have translated our Retail Store Leadership (RSL)…

We teach core communication skills for leading at a distance in our Retail Multiunit Management (RMM) session.  During our RMM session we now have DMs turn on their smartphones to review past emails they’ve sent to evaluate how clear their expectations were and how to better frame requests so they get done. We also have…

Several years ago we were working with Target Stores. They wanted to use our Retail Negotiation Series for their buyers. RNS is a two-day classroom program where we train up to 15 participants at a time. Great! We thought, we would love to work with Target. Then they told us that they wanted to train…