When your retail leaders and team members complete training, whether it’s on-the-job, e-learning, classroom-based, or a blend, there’s a sense of accomplishment. They’ve checked the box and completed the event. However, that doesn’t necessarily tell you what they now know. Do they have the knowledge they need to be successful on the job? Will they…

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retail change management

Dealing with constant change has always been part of the job in retail, but that doesn’t mean it’s easy. Even tougher: successfully leading others through change. District, regional, and other multiunit managers know this all too well. So do the merchant and store support leaders working in HQ and DC locations. Leading change requires getting…

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retail leadership hacks

We’ve been talking about “retail leadership hacks” with clients lately — those bite-sized nuggets of insight that can deliver a quick hit in terms of productivity, performance, and results. Sometimes a small change or genius little shortcut can make all the difference in the impact we make as leaders and in the results our teams…

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retail leadership development training

From Amazon’s growing brick-and-mortar presence to the news that Michael Kors is planning to buy Versace, if there is any industry that’s experiencing shake-ups, it’s retail. Mergers and acquisitions. Right-sizing and restructuring to make a company more competitive. Relocating headquarters. Adapting to increased pressure on distribution centers. And on and on and on. They’re all part…

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