Posts by MOHR Retail
Training Budget vs. Training Need
Managing budgets is part of every support manager’s job. However the influence you have over how much budget you end up with can be fairly limited. But managing versus leading are two very different things. When you ‘manage’ you look at what you have and make the best of it. When you ‘lead’ you imagine what could…
Read MoreEven a quick email can create big results
I just had a conversation with a Regional from one of our clients. He was lamenting the fact that he had not had time for formal, 1-1 follow up meetings about our training with his DMs. He had remembered however that even a small, quick effort could produce results. So he took a moment to…
Read MoreNew Research on Support Leadership Differences
Here is our latest national retail research on Support Leadership. This White Paper summarizes the six major themes we uncovered about the uniqueness of a support leader’s job and the implications for leadership development. Click here to learn more
Read MoreNew input-able forms make pre-work a breeze
All of our programs, whether they be leadership or negotiation related begin with a set of interpersonal skills critical to the competency being taught. The skills section along with other business-related research and personal insights, come during the first half-day of any classroom session. That allows the rest of the session time to be spent…
Read MoreClassroom, eLearning?
The movement to create and use more eLearning in retail training is driven as much by the need to reduce payroll costs and time off the floor as to improve actual learning. The are a number of data points that tell us that eLearning improves consistency of learning, cuts training time, and over large scale…
Read MoreWhen Senior Leaders make all the difference
Once a retailer chooses MOHR Retail the real work begins to ensure that whatever the training we’re putting into place that we are all clear on the importance of the senior leaders and their role. The Vitamin Shoppe understood this well. Their SVP Retail, SVP HR, and all of the Regional Directors met to agree on how…
Read MoreStore Visit Effectiveness Survey = Powerful feedback
“Be careful what you ask for!” is certainly an apt phrase for getting store feedback about their DMs. When we do the SVE (Store Visit Effectiveness) survey we do it anonymously. The Store Managers are more willing to divulge their feelings more freely without concern for retribution or being stereotyped. The retailers who have implemented…
Read MoreThe uniqueness of leading a support team
Most support departments are cost-centers not profit-centers. They take resources and capital from the company to support the brand and customers. Supervisors and managers in support areas are concerned with controlling costs and reducing them whenever possible, staying within budget or below. There is a fair amount of technical training to ensure that people in…
Read MoreInfluencing Internal Partners
We teach merchants and support leaders in retail home office departments skills and a strategy for how to influence internal partners. Let’s face it, most of the time requests to other peer departments are going to make their day change and possibly add to their workload. So you start out with a situation that at…
Read MoreInsight + Training
There are many instruments on the market today that provide personal insight into your communication style and/or personality which drives your behavior choices. A number of these instruments use the work of Dr William Marston who developed the DiSC model, as well as the blood pressure cuff and a number of other important inventions. One…
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