Blog
MOHR Ideas at work.
Our work takes us all over the world. And we learn a lot as we train. Today, there’s no reason to wait until we’re back at home base to pass on a good idea or highlight a trend. Here’s where you’ll find them as soon as we spot them.
Take a break!
Retail’s an intense people-to-people businesss (yes, even with all the technology). In managing and serving our interactions can often escalate into more emotional conversations. Have you ever found yourself in that position with an associate or customer? You probably needed a break. By ‘break’ I don’t mean walk away. We’ve found that inside our heads…
Support Managers need training too!
MOHR Retail’s Retail Store Support (RSS) program is in final development. It will use the same core Communication Skills that many retailers use with their DMs and Store Management teams from our RMM and RSL programs. That means you’ll have a consistent language of effective communication across your organization. Also, key concepts and insights from existing,…
MOHR Retail is going Global
Retail expansion is strongest outside the US. While MOHR Retail continues to be the largest and most experienced retail-specific training and consulting company in the US many of our clients are taking us to countries around the globe. China and Japan continue to lead retail growth overseas. We have translated our Retail Store Leadership (RSL)…
Smartphones in the classroom? Turn them on!
We teach core communication skills for leading at a distance in our Retail Multiunit Management (RMM) session. During our RMM session we now have DMs turn on their smartphones to review past emails they’ve sent to evaluate how clear their expectations were and how to better frame requests so they get done. We also have…
Clients are demanding; and that’s a good thing!
Several years ago we were working with Target Stores. They wanted to use our Retail Negotiation Series for their buyers. RNS is a two-day classroom program where we train up to 15 participants at a time. Great! We thought, we would love to work with Target. Then they told us that they wanted to train…
What’s next?
This is the single most frequently asked question by clients. Whether they’re asking about what the newest training solution is or how to take skills to the next level for their employees, we’re ready with an answer. Two years ago we began to hear a trend in the questions clients were asking. The ‘what’s next?’…
It’s written in the margins
I was recently at a conference with some of my industry peers. These are very smart folks and the discussions often had me scrambling to capture what I thought was some of the most profound statements or concepts being shared. Have you ever been in a training session and heard a great quote or idea…
Retailers make the connection
For a number of years but especially this past year, a training trend is growing; asking what happens after the classroom stuff is done. We have always talked about ‘training is the beginning of change not the end.’ But until recently, many of our clients were mostly interested in getting positive feedback on the session…
eBook
Our eBook outlines 7 practical reinforcement strategies to help your participants internalize the learning and turn it into daily practice so they can get sustained performance results.