Blog
MOHR Ideas at work.
Our work takes us all over the world. And we learn a lot as we train. Today, there’s no reason to wait until we’re back at home base to pass on a good idea or highlight a trend. Here’s where you’ll find them as soon as we spot them.
Service Transformation or Improvement?
A retail client of ours, one with a national presence, was asking about our work with associate performance and how to move them from being just friendly to being real salespeople. Now we both agreed that at some point we would need to talk about what the senior leadership vision is around service and selling and…
“Just looking?” or “Just perfect!”
In a word, ‘associates.’ Or in two words, ‘skilled associates.’ Research shows that when customers come into a store to purchase something they are more than 2 times likely to buy a second or third item. Typically that happens when there’s a knowledgeable associate who can read the cues and add value by explaining the benefits…
I’ve been in retail forever. When am I done learning?
The short answer is never. The only constant in retail is change. Customer expectations, business climate, products, innovations, competition all drive the need to learn and grow; to keep pace with what’s new and next. What’s curious is that learning something new is also a key motivator. Not only for leaders but for their teams. …
Seminar Schweminar! Aren’t they all the same?
Public seminars are typically 1-2 day sessions that focus on a key topic area that the company thinks many people, just like you, want to learn how to handle; and will pay for it. We’ve been running public training sessions for quite a few years and here are a few questions you can ask to…
Retail Negotiating Tip #19
More and more retail buyers are having to conduct business across multiple time zones and having to do it electronically via email. As a result, many buyers have asked us if they should negotiate using email. The answer is ‘Yes…but not for all of it.’ Seasoned retail negotiators have told us that starting a conversation,…
Take a break!
Retail’s an intense people-to-people businesss (yes, even with all the technology). In managing and serving our interactions can often escalate into more emotional conversations. Have you ever found yourself in that position with an associate or customer? You probably needed a break. By ‘break’ I don’t mean walk away. We’ve found that inside our heads…
Support Managers need training too!
MOHR Retail’s Retail Store Support (RSS) program is in final development. It will use the same core Communication Skills that many retailers use with their DMs and Store Management teams from our RMM and RSL programs. That means you’ll have a consistent language of effective communication across your organization. Also, key concepts and insights from existing,…
MOHR Retail is going Global
Retail expansion is strongest outside the US. While MOHR Retail continues to be the largest and most experienced retail-specific training and consulting company in the US many of our clients are taking us to countries around the globe. China and Japan continue to lead retail growth overseas. We have translated our Retail Store Leadership (RSL)…
eBook
Our eBook outlines 7 practical reinforcement strategies to help your participants internalize the learning and turn it into daily practice so they can get sustained performance results.