Retail Leadership Training

Over the last few weeks, at least four retailers have introduced themselves to us by talking about their core values. While values and mission statements have always been around, for many there seems to be a renewed sense of importance in connecting core values with...

A new urgency for retail leaders and high-potentials to up their games and take on more responsibility has been driving an increasingly intense focus on retail store leadership training. We’re not only hearing about it from clients; it’s something you can see being played out...

What do you mean? There are many phrases and words used every day, both in the stores and in corporate offices, to describe some action or expectation: “Get to this quickly.” “Be more proactive.” “Run the business like you own it.” “You should get the merchandise on the floor faster.” “You...

As we explore the topic of listening, and as we practice "listening to learn" in our workshops, I've noticed that participants often still define it in narrow terms. When they think of listening, they think about being intent and paying attention. They don't think about the...