Posts by MOHR Retail
How do we know what they know?
Over the years, we’ve seen a clear reaction to economic downturn. If customers aren’t buying, retailers cut training. Why? I think it’s because from the outset the value or specific financial impact of solving a particular problem through training hasn’t been quantified. Many of our clients are initially excited about our ability to measure training…
Read More“You get it!”
“You get it!” was what this VP, Sales said after I summarized what I thought they needed and what we should do. This isn’t a rare event for us. More and more companies who come to our site and talk with us know that one of the most valuable benefits we bring is that we…
Read MoreTrust the Process
We’re a training and consulting company by industry type but in fact what we do in our sessions is facilitate the learning and in some ways change. We have a proven process for certifying others to do what we do. They do it differently than we do. They do it with their own experiences and…
Read MoreRetail Hero
A few weeks ago we received a request from a retailer about our Retail Leadership programs. We followed up as usual with the information requested. This morning around 9:15am we got a call from this client. He was calling from Cairo…Egypt not Indiana (where they pronounce it Kay-Roh). We had a productive conversation about the…
Read MoreDiSC Style Group Reports provide a key insight
Our personal style influences many if not all of our decisions and many interactions with others. When a retailer is able to pull group reports of intact teams at the Support Center or of the field management team—e.g., DMs, regions, store groups—they gain incredibly valuable insight about not only the group style but what motivates this…
Read MoreConducting training for something other than training
We’re a training AND consulting firm. We often get retailer requests to help a client clarify their objectives as well as to recommend specific solutions. Most of the types of requests are to meet a specific skill gap with training. But more and more our clients are also coming to us to talk through how…
Read MoreThe Motivation Mindset: Questioning the ‘Carrot’
Retailers like results. They’re constantly looking for ways to motivate employees to meet and exceed goals. We’ve discussed MOHR’s Leadership Model and our view that motivation is an input not an outcome in past blogs. A collegue sent the following YouTube link to me and it resonated strongly. Not only because it’s scientific proof that…
Read MoreTrend Alert: Digging deep on leader development
Over the past year, we have had a significant increase in client requests for retail leadership. However, it’s not focused solely on the DM, Store, or even Assistant Store Managers. There is a clear trend to provide more leadership development for leads and supervisors who are being asked to motivate, delegate, and maximize productivity with…
Read MoreEngagement: The next level
We work with more than a hundred different retailers each year and train thousands of retail store associates, managers, and DMs. One of the words that retailers are using now is “engagement”. The focus is clearly shifting, especially regarding customer experience, toward ways to more fully engage the customer. Clients are looking for skills and…
Read MoreWe love your 2-day program…can we do it in 2 hours?!
Every retailer has constraints; budget, timing, agenda topics, etc. Our learning design guarantees behavior change. If we don’t think we can deliver on that promise we don’t agree to the slicing and dicing that is requested sometimes. All of our programs whether leadership, negotiation, sales, or service begin with foundational insights, best practices, and skills. …
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