Blog
MOHR Ideas at work.
Our work takes us all over the world. And we learn a lot as we train. Today, there’s no reason to wait until we’re back at home base to pass on a good idea or highlight a trend. Here’s where you’ll find them as soon as we spot them.
RSL gets graphic upgrade!
We pride ourselves as a company on continuous improvement and enhancement. That’s why we have engaged the expertise of Janet Schatzman & Company, a leading graphic arts studio and consulting firm. Schatzman and Co have attended RSL training and have begun to reshape the overall ‘look’ of RSL to reflect a more contemporary vision for…
“Giant” service story
My daughter’s birthday is today. All she wanted was to take a chocolate chip cookie cake to school to celebrate. We did other stuff too, but the cookie cake was a big deal to her (and her class I imagine.) Unfortunately with the weekend sleepover with her friends and a superbowl party for our friends the…
The power of senior involvement
We’ve been working with a major national retailer whose execs do get involved. Now not all of them are always focused champions and yet bar none they exceed every retailer we’ve worked with in terms of visible senior management support for training. As an example, I was cc’d on a simple invitation that a client sent…
Service Transformation or Improvement?
A retail client of ours, one with a national presence, was asking about our work with associate performance and how to move them from being just friendly to being real salespeople. Now we both agreed that at some point we would need to talk about what the senior leadership vision is around service and selling and…
“Just looking?” or “Just perfect!”
In a word, ‘associates.’ Or in two words, ‘skilled associates.’ Research shows that when customers come into a store to purchase something they are more than 2 times likely to buy a second or third item. Typically that happens when there’s a knowledgeable associate who can read the cues and add value by explaining the benefits…
I’ve been in retail forever. When am I done learning?
The short answer is never. The only constant in retail is change. Customer expectations, business climate, products, innovations, competition all drive the need to learn and grow; to keep pace with what’s new and next. What’s curious is that learning something new is also a key motivator. Not only for leaders but for their teams. …
Seminar Schweminar! Aren’t they all the same?
Public seminars are typically 1-2 day sessions that focus on a key topic area that the company thinks many people, just like you, want to learn how to handle; and will pay for it. We’ve been running public training sessions for quite a few years and here are a few questions you can ask to…
Retail Negotiating Tip #19
More and more retail buyers are having to conduct business across multiple time zones and having to do it electronically via email. As a result, many buyers have asked us if they should negotiate using email. The answer is ‘Yes…but not for all of it.’ Seasoned retail negotiators have told us that starting a conversation,…
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