Editorial

I was walking to a client training session this week which was held in a massive convention center complex.  Along the way I noticed some signs for another meeting with another client's name.  There were people streaming into a ballroom when someone I know recognized...

When we facilitate sessions where we know that there will be a number of seasoned managers and leaders, we often start by asking how long people have been in their current position.  We follow up by asking if they think 'they're done?' or 'why are...

After more than 40 years of working with retailers and retail leaders themes about what works and what doesn't emerge.  We believe that motivation is actually an outcome of good leadership.  While cheering people on or being energetic or enthusiastic is helpful, the affects are short-lived. When...

Those who are intentional achieve more.  We know this is true.  Why?  Our daily To-Do lists are full and constantly being buffeted by new priorities someone else adds or that appear out of nowhere from the dynamic business envirnonment called retail.  What we've observed as...

Our goal with clients is to help build interpersonal skills in their merchant and store teams that drive results.  We do not have a goal to make clients 'consultant-dependent'. As a multi-national company we serve a broad variety of retailers from mom and pop to...

One of our clients asked for some help in sharing that they are hiring.  Here are the details. Bob's Stores is a northeast regional retailer of branded apparel and footwear headquartered in Meriden, Connecticut. We are currently conducting a search for some super talented Buyers, Associate...

Since more and more of our retail clients have extended their global reach through either licensing and/or company-store expansion outside the US, translation of programs is becoming more important.  Translation doesn't simply mean just converting English to Mandarin or French-Canadian, it means making sure that...

Sorry for no recent posts.  Hurricane Sandy did exactly what was forecasted to the east coast.  The town where our main offices are has a curfew and personally many of our team's homes are still without power.  It's amazing how your life changes without the ability to...

When the SVP, Stores got up to address this group of multiunit managers, he talked about people.  He made the connection that when times are tough in retail, the leadership message is often more focused on operations and back to basics.  But he wanted this...

As pre-work to the follow up training last February, DMs were asked to identify 3 success stories with business impact after applying the leadership strategies from RMM.  We heard about Store Managers who were 'on warning' moving to the top of a district's performance in...