Editorial

"You get it!" was what this VP, Sales said after I summarized what I thought they needed and what we should do.  This isn't a rare event for us.  More and more companies who come to our site and talk with us know that one...

We're a training and consulting company by industry type but in fact what we do in our sessions is facilitate the learning and in some ways change.  We have a proven process for certifying others to do what we do.  They do it differently than...

A few weeks ago we received a request from a retailer about our Retail Leadership programs.  We followed up as usual with the information requested.  This morning around 9:15am we got a call from this client.  He was calling from Cairo...

We're a training AND consulting firm. We often get retailer requests to help a client clarify their objectives as well as to recommend specific solutions. Most of the types of requests are to meet a specific skill gap with training. But more and more our...

Retailers like results.  They're constantly looking for ways to motivate employees to meet and exceed goals.  We've discussed MOHR's Leadership Model and our view that motivation is an input not an outcome in past blogs.  A collegue sent the following YouTube link to me and...

We work with more than a hundred different retailers each year and train thousands of retail store associates, managers, and DMs.  One of the words that retailers are using now is "engagement".  The focus is clearly shifting, especially regarding customer experience, toward ways to more...

In the past two weeks six different, major retail clients have called to schedule meetings to discuss plans for training September thru December.  With July almost here BTS will begin shortly.  In retail, everything happens fast.  That means that having all your ducks in a...

The word is out! We teach interpersonal skills to retailers that drive results. Today, in addition to North America, retail DMs, Store Managers, and Associates around the world are attending and utilizing skills from our programs. Our clients are teaching RSL in Japanese in Tokyo,...

On one level, keeping momentum of new initiatives fresh is having a way to provide at least the content and skills needed to support the initiative. Technology helps us automate and ensure that new people are brought into the fold of what we believe and...

When we decide to develop any program it always begins with a need brought to us by the retailers themselves.  We get a sense of the target audience and general challenges and then go to work with national and North American retail research and sometimes...