Editorial

Retailers are looking for more ways to be efficient and better connect with customers and employees through technology.  We have also said in the past "...

Managing budgets is part of every support manager's job.  However the influence you have over how much budget you end up with can be fairly limited.  But managing versus leading are two very different things.  When you 'manage' you look at what you have and make the...

I just had a conversation with a Regional from one of our clients.  He was lamenting the fact that he had not had time for formal, 1-1 follow up meetings about our training with his DMs.  He had remembered however that even a small, quick...

Here is our latest national retail research on Support Leadership.  This White Paper summarizes the six major themes we uncovered about the uniqueness of a support leader's job and the implications for leadership development. Click here to learn more...

The movement to create and use more eLearning in retail training is driven as much by the need to reduce payroll costs and time off the floor as to improve actual learning.  The are a number of data points that tell us that eLearning improves...

Once a retailer chooses MOHR Retail the real work begins to ensure that whatever the training we're putting into place that we are all clear on the importance of the senior leaders and their role.  The Vitamin Shoppe understood this well.  Their SVP Retail, SVP HR, and...

Most support departments are cost-centers not profit-centers.  They take resources and capital from the company to support the brand and customers.  Supervisors and managers in support areas are concerned with controlling costs and reducing them whenever possible, staying within budget or below.  There is a...

Merchants and home office Support Managers are more likely to attend cross-funtional meetings and have far greater exposure to senior executives than any of the field management in retail like DMs and Regionals.  Some of the interactions are quick, "five second hallway conversations" one participant...

I rented a car from Budget for a meeting I had today abt 45 minutes from my hotel. I got up this morning to find out the car battery had died. With just enough time kfor the drive I had to leave the car and...

Persistence is a key to learning and having fun with math.  Research shows that most Americans when presented with a puzzle or problem that's even moderately difficult will give up trying to solve it within a minute or less.  Being persistent is essential to developing...