Retail Online Training
Making Sure Retail Training Delivers Sustained Business Impact
When your retail leaders and team members complete training, whether it’s on-the-job, e-learning, classroom-based, or a blend, there’s a sense of accomplishment. They’ve checked the box and completed the event. However, that doesn’t necessarily tell you what they now know. Do they have the knowledge they need to be successful on the job? Will they…
Read MoreHow Effective Retail Leaders Prevent Burnout and Keep Great Talent
“Executive leaders need to recognize that burnout’s real and that no one is going to approach you saying they’re burned out. They may feel it’s a sign of weakness and keep it to themselves. Leaders need to ask about it proactively. Dig in to what’s happening and how people feel.” – Joe Jeffries, CEO, Westlake Ace…
Read MoreTurn Powerful Retail Insights into Results: Introducing Our Newest DiSC® Profiles
DiSC® profiles provide powerful insights for retail managers and leaders. It’s why the Everything DiSC® survey has been a mainstay of our retail training programs. It serves as a foundational learning and self-awareness tool as leaders develop their interpersonal skills and strategies to improve retail business outcomes. Now, with the addition of two new DiSC…
Read MoreFrom Burnout to Skill Deficits, A Retail Leadership Check-Up as the Pandemic Enters a New Phase
From the retail store floor to the corporate office, leaders, managers, team leads, and supervisors are adapting their strategies and focusing on enhancing their retail leadership skills as the pandemic wears on. We recently reconvened our virtual Retail & Service Leadership Exchange Forum (RSLEF) to check in with some of the top retailers in North…
Read MoreMOHR Retail to Donate Virtual Instructor-Led Training and Microlearning to Retailers This Summer
The COVID-19 pandemic has devastated retail businesses and, as a result, their training budgets. But as stores reopen, the leadership and other interpersonal skills that once were essential are now critical. Resetting expectations, overseeing compliance on health and safety, and coaching in real-time to adjust service levels are just a few of the situations that…
Read MoreFor Top Retailers, Learning Never Ends
We work with retail managers and leaders who often have been in the industry for a long time — sometimes ten, twenty, or even thirty years. If the group I’m training is more senior, I’ll start the session by asking that very question: “Raise your hand if you’ve been in the industry for five years,…
Read MoreRetail Training and Development Trends: New Skills for a Changing World
This is part two of a three-part discussion with MOHR Retail’s new president, Mary Beth Garcia, about trends, challenges, and predictions for retailers in the coming year. Read part one here. With the lines between shopping channels blurring, how is that affecting the skills and behaviors today’s store leaders and associates need? Right now, we…
Read MoreMicrolearning Raises the Game for Retail Management Training
No matter how powerful a learning experience is, the bigger question on the minds of today’s retail executives is this: What do we have to show for it? When it comes to retention of key concepts, we know that people are up against the forgetting curve. Without effective reinforcement, what’s here today could easily be…
Read MoreHow Coaching in the Moment Strengthens Your Star Associates
Watching the Olympics on TV is a completely different experience from watching it in person. For one, when you’re watching on TV, you’re entirely focused on one specific event, and one particular heat or match. But in an Olympic track and field stadium, as an example, a number of track events might be taking place…
Read MoreGetting Retail Associates to Commit to New Initiatives and Priorities
With the holiday season is in full swing, the new year will be here before you know it. For store leaders, getting people on board and committed to new initiatives will be critical to setting the stage for a successful year ahead. Now’s the time to be thinking about communicating new directives and making sure…
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