Retail Pulse

Ever since information transformed from a trickle to drinking from a firehose people in support operations who use this information have dreamed of it all making leadership more efficient and effective.  From our research with retail support department managers, they got it about half right. There’s no question that better, more accessible data has transformed…

When some training firms talk about ‘customization’ of materials they really mean ‘tailoring’.  That might include changing a few words through a search of the document or slapping a logo on the binder cover.  Customization really requires creating something brand new for the client.  Historically at MOHR Retail, customization, creating something that looks and addresses client-specific…

Over the years we have certified hundreds of people to train our programs to their company’s participants.  Many retailers have said after the T3 that in fact the certification was probably the most significant management development experience their “trainer candidates” have had.  About 70% of the people we certify to train our existing participant programs,…

All of our programs, whether they be leadership or negotiation related begin with a set of interpersonal skills critical to the competency being taught.  The skills section along with other business-related research and personal insights, come during the first half-day of any classroom session.  That allows the rest of the session time to be spent…

“Be careful what you ask for!” is certainly an apt phrase for getting store feedback about their DMs.  When we do the SVE (Store Visit Effectiveness) survey we do it anonymously.  The Store Managers are more willing to divulge their feelings more freely without concern for retribution or being stereotyped.  The retailers who have implemented…

We teach merchants and support leaders in retail home office departments skills and a strategy for how to influence internal partners.  Let’s face it, most of the time requests to other peer departments are going to make their day change and possibly add to their workload.  So you start out with a situation that at…

There are many instruments on the market today that provide personal insight into your communication style and/or personality which drives your behavior choices.  A number of these instruments use the work of Dr William Marston who developed the DiSC model, as well as the blood pressure cuff and a number of other important inventions.  One…

We just received (another) beautiful statuette in the office for our work on the TJX Retail Store Leadership (RSL) custom video models.  Kudos to our entire team including Ocean Beach Productions, Kathryn Wolfson, and many others at MOHR Retail for this terrific honor and very good work. And a special thank you to TJX Companies for…

Over the past two years we have had the distinct pleasure of working with an innovative, cutting-edge partner in the web-based training arena.  I was first introduced to Axonify by a client, our LP contact at a large multi-national retailer.  They met at and LP conference and she thought we should get to know each…

Our mission is to teach all retailers interpersonal skills that drive results. It seems that the world has begun to take notice. Over the past few years interest in our programs and expertise for retail stores well beyond our current geography has increased significantly. Now our retail store leadership training is being used in the…