Retail Pulse

Yesterday in a session, two participants were asked to be a part of what we call a ‘modeled’ practice. That’s where the facilitator arranges for two folks to rehearse their real-life situations using our approach in front of a larger group to demonstrate how to make small group practices richer and more valuable.  There is…

Training, and in particular, classroom training, allows participants to hit the “pause” button on their daily flood of input, advice, direction and re-direction.  But, when attendees leave a training session the waters begin to rise quickly. There are three major ways we address that challenge to learning and talent development.  First, all of our training…

We have reformatted all of our Taking Action preparation tools and Virtual Coach self-debriefing forms as well as our RMM MyPlan and RNS negotiation planners into electronic forms that you can type directly into on your PC and save on your hard drive.  No more hard copy to file or lose! One of the points…

We have shot scenarios of delegating in IT dealing with leading cross-functional teams. We did a model on improving below standard performance in the DC relating to scans per day percentage. Last night we shot a scenario dealing with how to influence other internal partners. There was great chemistry and a terrific realism all three…

All of these clients have asked us to review their internally developed programs and give recommendations on how to take it to the next level. It’s an opportunity we value and understand how vulnerable a client might feel.  We respect their intelligence and understanding of theistic ate culture and workings of their company that we…

Next week we will spend an entire week shooting video for our new merchant &support leadership program. For months now we’ve been leading up to this production event. It’s not the end, more like the middle.  It began as it always does, with our clients. This program came directly from clients who expressed a need…

Last week we facilitated RMM for a regional retailer at their company-wide meeting with DMs.  As part of RMM, after the training DMs are able to continue strengthening their use of what they learned via our web-based 90-day reinforcement platform.  Here’s what one DM wrote to us about her experience with RMM: “I used the new…

Mike Gasca, District Manager for Sidecca Shoes has won a Kindle Fire for RMM+ usage contest.  RMM+ is a web-based, daily refresher participants logon to that reinforces our Retail Multiunit Management (RMM) classroom program for leading at a distance.  Mike had the highest participation of all the 2011 RMM Public Session attendees.  Congrats Mike! Of…

My daughter’s birthday is today.  All she wanted was to take a chocolate chip cookie cake to school to celebrate.  We did other stuff too, but the cookie cake was a big deal to her (and her class I imagine.)  Unfortunately with the weekend sleepover with her friends and a superbowl party for our friends the…

The short answer is never.  The only constant in retail is change. Customer expectations, business climate, products, innovations, competition all drive the need to learn and grow; to keep pace with what’s new and next.  What’s curious is that learning something new is also a key motivator.  Not only for leaders but for their teams. …