DiSC® profiles provide powerful insights for retail managers and leaders. It’s why the Everything DiSC® survey has been a mainstay of our retail training programs. It serves as a foundational learning and self-awareness tool as leaders develop their interpersonal skills and strategies to improve retail business outcomes. Now, with the addition of two new DiSC…

Read More
retail skills training

From the retail store floor to the corporate office, leaders, managers, team leads, and supervisors are adapting their strategies and focusing on enhancing their retail leadership skills as the pandemic wears on. We recently reconvened our virtual Retail & Service Leadership Exchange Forum (RSLEF) to check in with some of the top retailers in North…

Read More

Retailers are used to upheaval and constant change. Over the past decade alone, the “retail apocalypse” has dominated the news as traditional brick-and-mortar retailers have scrambled to adapt to the competitive threat of digital disruptors and changing consumer preferences. By the end of 2019, savvy retail businesses were gaining traction in their strategies with a…

Read More
retail store management

The COVID-19 pandemic has devastated retail businesses and, as a result, their training budgets. But as stores reopen, the leadership and other interpersonal skills that once were essential are now critical. Resetting expectations, overseeing compliance on health and safety, and coaching in real-time to adjust service levels are just a few of the situations that…

Read More

Stress, change, and uncertainty hit retailers hard when the coronavirus pandemic upended all semblance of normal or “business as usual.” While the pandemic was an extreme example, change is an everyday reality in retail. And one of the things we know from our work using the DiSC® Profile is that, at an individual level, it…

Read More
retail trends

Another year is drawing to a close, and as is usual in retail, whew, what a year! Change is always part of the retail story, but with change can come some exciting new opportunities—if you’re prepared to seize them. The evolution of brick and mortar continues, as both traditional retailers and formerly online-only retailers experiment…

Read More
retail change management

Dealing with constant change has always been part of the job in retail, but that doesn’t mean it’s easy. Even tougher: successfully leading others through change. District, regional, and other multiunit managers know this all too well. So do the merchant and store support leaders working in HQ and DC locations. Leading change requires getting…

Read More
frictionless retail

More than 100 million products were purchased on Amazon Prime Day in 2019. So is it official? Is brick & mortar dead? Not hardly. During the 2018 holiday season, for example, shoppers spent twice as much in physical stores as they did on Amazon, and 93% of them went to a physical store. Looking ahead…

Read More

Retail and F&B are fast-paced industries. At an airport, that pace is multiplied. “Coaching in Real-Time” is about getting it done effectively in under 3 minutes. MOHR Retail’s CEO Michael Patrick explains how:

Read More
retail leadership hacks

We’ve been talking about “retail leadership hacks” with clients lately — those bite-sized nuggets of insight that can deliver a quick hit in terms of productivity, performance, and results. Sometimes a small change or genius little shortcut can make all the difference in the impact we make as leaders and in the results our teams…

Read More