Store Support Leadership
The Essential Retail Leadership Skills for Worn-Out Multiunit Managers
“Do more with less.” Is there any more tired phrase? In retail, though, it is, without a doubt, the everyday reality. Retail multiunit managers are struggling to deal with effective execution in the stores, retention issues, labor shortages, pressures on payroll, online competition, and on and on. These issues are always present to some degree,…
Read MoreDon’t Ignore the Leadership Development Needs of Store Support Leaders
Retailers rarely question the value of spending time and money on developing leaders in their field organizations. Regionals, DMs, store managers, and even assistants in stores receive formal and informal development and resources to help them hone their leadership ability and skills. But when we conducted national research with a number of retailers, we found…
Read MoreReadying Your People for the Next Big Retail Shake-Up
From Amazon’s growing brick-and-mortar presence to the news that Michael Kors is planning to buy Versace, if there is any industry that’s experiencing shake-ups, it’s retail. Mergers and acquisitions. Right-sizing and restructuring to make a company more competitive. Relocating headquarters. Adapting to increased pressure on distribution centers. And on and on and on. They’re all part…
Read MoreHow to Maximize Retail Training’s Impact
When you send a district manager or retail store leader through a training program, it’s an investment—of time, money, and effort, not to mention the fact that they’re going to be away from their daily responsibilities. But it’s also an investment in the future of the business. It’s a down payment on the results and…
Read MoreRetail Store Support Leaders Face Unique Challenges
All leaders face a number of challenges that are simply common to the role of being a leader. But there are always some unique wrinkles faced by different leadership functions. The leaders and managers in the home office and distribution centers, for example, deal with some very different situations and issues than those who responsible for what’s happening…
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