Blog
MOHR Ideas at work.
Our work takes us all over the world. And we learn a lot as we train. Today, there’s no reason to wait until we’re back at home base to pass on a good idea or highlight a trend. Here’s where you’ll find them as soon as we spot them.
The Motivation Mindset: Questioning the ‘Carrot’
Retailers like results. They’re constantly looking for ways to motivate employees to meet and exceed goals. We’ve discussed MOHR’s Leadership Model and our view that motivation is an input not an outcome in past blogs. A collegue sent the following YouTube link to me and it resonated strongly. Not only because it’s scientific proof that…
Trend Alert: Digging deep on leader development
Over the past year, we have had a significant increase in client requests for retail leadership. However, it’s not focused solely on the DM, Store, or even Assistant Store Managers. There is a clear trend to provide more leadership development for leads and supervisors who are being asked to motivate, delegate, and maximize productivity with…
Engagement: The next level
We work with more than a hundred different retailers each year and train thousands of retail store associates, managers, and DMs. One of the words that retailers are using now is “engagement”. The focus is clearly shifting, especially regarding customer experience, toward ways to more fully engage the customer. Clients are looking for skills and…
We love your 2-day program…can we do it in 2 hours?!
Every retailer has constraints; budget, timing, agenda topics, etc. Our learning design guarantees behavior change. If we don’t think we can deliver on that promise we don’t agree to the slicing and dicing that is requested sometimes. All of our programs whether leadership, negotiation, sales, or service begin with foundational insights, best practices, and skills. …
Summer’s here…time to plan for Fall!
In the past two weeks six different, major retail clients have called to schedule meetings to discuss plans for training September thru December. With July almost here BTS will begin shortly. In retail, everything happens fast. That means that having all your ducks in a row, getting the resources, partners, participants, and agendas laid out…
MOHR’s Global Retail Reach
The word is out! We teach interpersonal skills to retailers that drive results. Today, in addition to North America, retail DMs, Store Managers, and Associates around the world are attending and utilizing skills from our programs. Our clients are teaching RSL in Japanese in Tokyo, Mandarin in Beijing, French in Canada, Spanish in Puerto Rico,…
All participants hate practicing…not!
First let’s clarify that ‘role play’ is not the same as ‘skill practice’. Semantics you say? We think not. There is a huge difference between being handed a sheet of paper with some made-up scenario with a role you don’t recognize and now have to pretend to play and a scenario that is work-specific, you…
MSL Wins 2013 Communicator Award!
All winners for The Communicator Awards are hand-selected by the IAVA (International Academy of Visual Arts), an invitation-only group consisting of top-tier professionals from acclaimed media, communications, advertising, creative and marketing firms. IAVA members include executives from organizations such as Airtype Studio, Big Spaceship, Conde Nast, Coach, Disney, The Ellen Degeneres Show, Estee Lauder, Fry…
eBook
Our eBook outlines 7 practical reinforcement strategies to help your participants internalize the learning and turn it into daily practice so they can get sustained performance results.