Editorial
MOHR Retail to Donate Virtual Instructor-Led Training and Microlearning to Retailers This Summer
The COVID-19 pandemic has devastated retail businesses and, as a result, their training budgets. But as stores reopen, the leadership and other interpersonal skills that once were essential are now critical. Resetting expectations, overseeing compliance on health and safety, and coaching in real-time to adjust service levels are just a few of the situations that…
Read MoreHow Retailers Can Keep Business on Track During Coronavirus
There’s one thing you can count on in retail: If it’s not one thing, it’s another. And that means change and new challenges are never far away. With news about coronavirus dominating the headlines, concern over the spread continues to rise. We know the health and safety of your employees and customers is the number…
Read MoreRetail Training ROI: The Key Variable You May Be Overlooking
When you send a district manager or buyer through a retail training workshop, it’s an investment of time, money, and effort — and that’s not even taking into account the fact that they’ll be away from their daily responsibilities. It’s also a down payment on the results and impact you expect to see when they return.…
Read MoreOur Clients Keep Us Reaching for New Heights
Our clients help us continually push to new levels of excellence in order to deliver to the absolute best retail training experience for their leaders—so they can get the lasting outcomes they need. And while the trophies and accolades are icing on the cake, it’s still always a thrill to learn that we’ve won another International…
Read MoreDo Your District Managers Know What They’re Being Paid to Do?
Many organizations that are growing fast focus on just making sure the basics are in place, the brand is being fully represented, and their day-to-day promises to customers are being met. But like all retailers know, that doesn’t make you competitive. At some point, you are going to be looking at same-store sales, not just…
Read MoreDemand MORE!
A few years ago we asked several clients to speak at one of our national MOHR internal meetings. When asked “Why did you to choose to work with MOHR?” a client, one of the largest retailers on the planet, said it was because ‘you add value to what we do’. Another client we have worked…
Read MoreMetrics! Metrics! Metrics!
In a recent conversation with a retailer about metrics I shared the three key elements that have to be in place to measure impact of decisions. In our case, it’s results from training, but these elements apply to the full range of metrics or KPIs you may want to measure. First, do you have either…
Read MorePublic or Private?
“Our DMs love hearing from different retailers!” “Knowing that there are other retailers who share the same challenges is very helpful.” These are quotes from some of our clients who only send their DMs to our Retail Multiunit Management (RMM) public sessions. They do value the different opinions of other retailers and learn more innovative…
Read MoreCorporate Values? Add this one…
Recently a participant in one of our sessions said that she learned as much from all the mistakes she’s made on the job as she has from doing things right. That got me thinking. She’d been in the organization, a national retailer with 1,000s of stores, for a long time and was recently promoted to…
Read MoreGraphic Recording
Actually, Janet Schatzman of Schatzman Associates had an amazing answer; Graphic Recording. In real-time, as Janet listened to our discussions and meeting she drew and recorded key points and “mapped out” the past, present, and future for all of us to see. Prior to the meeting we did share with Janet our meeting objectives and…
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