Blog

MOHR Ideas at work.

Our work takes us all over the world. And we learn a lot as we train. Today, there’s no reason to wait until we’re back at home base to pass on a good idea or highlight a trend. Here’s where you’ll find them as soon as we spot them.

Retail Managers Find Power in the Pause

By Michael Patrick | November 28, 2016

In retail, it’s easy to react, especially in the rush of the moment or the chaos of a busy floor. But this often has the opposite effect of what’s intended. Reactive statements like “That’s not possible” or “You’re blowing this out of proportion” land with judgment. In return, they often lead to quick, defensive remarks…

Realities Affecting Retail Negotiations

By Michael Patrick | October 14, 2016

When it comes to effective negotiation practices, there’s no shortage of theories, philosophies and techniques out there. But retail, particularly for the large organizations we work with, is a unique environment: The pace is faster: Anyone who has worked in retailing knows the pace in general moves faster than other industries, and the same goes…

Defining Retail Leadership Presence

By Michael Patrick | October 5, 2016

Just what is “leadership presence”? In their book, Leadership Presence, The Ariel Group’s founders Belle Linda Halpern and Kathy Lubar use real client stories from the company’s experience in working with leaders across industries to help define leadership presence. They put real meat on the bones of the elusive idea. One element that contributes to…

Stores Can Compete (and Win) in a Mobile World

By MOHR Retail | August 11, 2016

This week, Lindsay, our summer intern, weighs in on online shopping. Read more of Lindsay’s perspectives on retail here. Every year, a disproportionate number of small businesses struggle or fail, partly from competition with large retailers that have a huge online footprint, like Amazon or Walmart. Consumers say that online shopping has made retail more convenient.…

4 Ways Retailers Can Keep Millennial Shoppers Coming Back

By MOHR Retail | August 2, 2016

There’s no lack of commentary about what Millennials, those prized consumers, want from retailers and what they value in the shopping experience. We thought it would be helpful to have an actual Millennial weigh in on the discussion. A Millennial’s Perspective Hello, this is Lindsay, a summer intern for MOHR Retail. Currently, I am a…

Our Clients Keep Us Reaching for New Heights

By MOHR Retail | July 22, 2016

Our clients help us continually push to new levels of excellence in order to deliver to the absolute best retail training experience for their leaders—so they can get the lasting outcomes they need. And while the trophies and accolades are icing on the cake, it’s still always a thrill to learn that we’ve won another International…

Preparing Store Leaders for the Retail Fall/Holiday Season

By Michael Patrick | July 5, 2016

At the store level, execution during the fall/holiday season is everything. This means your store leaders have to be able to communicate the specifics and importance of what to focus on. They have to coach and reinforce sales and service behaviors. They have to be prepared to address their teams as soon as they see…

7 Ways to Turn Training Concepts into Daily Practice

By MOHR Retail | June 14, 2016

Training is an important first step in driving positive change. But it’s just that: a first step. The bigger hurdle? Sustaining that change when you’re back juggling priorities and wading through the chaos of the day to day. Make sure your leaders and managers get the most from their learning experience. Our new eBook outlines…