Editorial

We train literally thousands of managers, DMs, Buyers, and Home Office supervisors each year. In those sessions and the sessions our clients train using our retail-specific programs, there is tremendous learning and insight. Since retail is our industry we see themes and trends for leadership and negotiation and influence that many of our clients aren’t…

Over the years, we’ve seen a clear reaction to economic downturn.  If customers aren’t buying, retailers cut training.  Why?  I think it’s because from the outset the value or specific financial impact of solving a particular problem through training hasn’t been quantified.  Many of our clients are initially excited about our ability to measure training…

“You get it!” was what this VP, Sales said after I summarized what I thought they needed and what we should do.  This isn’t a rare event for us.  More and more companies who come to our site and talk with us know that one of the most valuable benefits we bring is that we…

We’re a training and consulting company by industry type but in fact what we do in our sessions is facilitate the learning and in some ways change.  We have a proven process for certifying others to do what we do.  They do it differently than we do.  They do it with their own experiences and…

A few weeks ago we received a request from a retailer about our Retail Leadership programs.  We followed up as usual with the information requested.  This morning around 9:15am we got a call from this client.  He was calling from Cairo…Egypt not Indiana (where they pronounce it Kay-Roh). We had a productive conversation about the…

We’re a training AND consulting firm. We often get retailer requests to help a client clarify their objectives as well as to recommend specific solutions. Most of the types of requests are to meet a specific skill gap with training. But more and more our clients are also coming to us to talk through how…

Retailers like results.  They’re constantly looking for ways to motivate employees to meet and exceed goals.  We’ve discussed MOHR’s Leadership Model and our view that motivation is an input not an outcome in past blogs.  A collegue sent the following YouTube link to me and it resonated strongly.  Not only because it’s scientific proof that…

We work with more than a hundred different retailers each year and train thousands of retail store associates, managers, and DMs.  One of the words that retailers are using now is “engagement”.  The focus is clearly shifting, especially regarding customer experience, toward ways to more fully engage the customer.  Clients are looking for skills and…

In the past two weeks six different, major retail clients have called to schedule meetings to discuss plans for training September thru December.  With July almost here BTS will begin shortly.  In retail, everything happens fast.  That means that having all your ducks in a row, getting the resources, partners, participants, and agendas laid out…

The word is out! We teach interpersonal skills to retailers that drive results. Today, in addition to North America, retail DMs, Store Managers, and Associates around the world are attending and utilizing skills from our programs. Our clients are teaching RSL in Japanese in Tokyo, Mandarin in Beijing, French in Canada, Spanish in Puerto Rico,…