Posts by MOHR Retail
Retail Negotiating Tip #19
More and more retail buyers are having to conduct business across multiple time zones and having to do it electronically via email. As a result, many buyers have asked us if they should negotiate using email. The answer is ‘Yes…but not for all of it.’ Seasoned retail negotiators have told us that starting a conversation,…
Read MoreTake a break!
Retail’s an intense people-to-people businesss (yes, even with all the technology). In managing and serving our interactions can often escalate into more emotional conversations. Have you ever found yourself in that position with an associate or customer? You probably needed a break. By ‘break’ I don’t mean walk away. We’ve found that inside our heads…
Read MoreSupport Managers need training too!
MOHR Retail’s Retail Store Support (RSS) program is in final development. It will use the same core Communication Skills that many retailers use with their DMs and Store Management teams from our RMM and RSL programs. That means you’ll have a consistent language of effective communication across your organization. Also, key concepts and insights from existing,…
Read MoreMOHR Retail is going Global
Retail expansion is strongest outside the US. While MOHR Retail continues to be the largest and most experienced retail-specific training and consulting company in the US many of our clients are taking us to countries around the globe. China and Japan continue to lead retail growth overseas. We have translated our Retail Store Leadership (RSL)…
Read MoreSmartphones in the classroom? Turn them on!
We teach core communication skills for leading at a distance in our Retail Multiunit Management (RMM) session. During our RMM session we now have DMs turn on their smartphones to review past emails they’ve sent to evaluate how clear their expectations were and how to better frame requests so they get done. We also have…
Read MoreClients are demanding; and that’s a good thing!
Several years ago we were working with Target Stores. They wanted to use our Retail Negotiation Series for their buyers. RNS is a two-day classroom program where we train up to 15 participants at a time. Great! We thought, we would love to work with Target. Then they told us that they wanted to train…
Read MoreWhat’s next?
This is the single most frequently asked question by clients. Whether they’re asking about what the newest training solution is or how to take skills to the next level for their employees, we’re ready with an answer. Two years ago we began to hear a trend in the questions clients were asking. The ‘what’s next?’…
Read MoreIt’s written in the margins
I was recently at a conference with some of my industry peers. These are very smart folks and the discussions often had me scrambling to capture what I thought was some of the most profound statements or concepts being shared. Have you ever been in a training session and heard a great quote or idea…
Read MoreRetailers make the connection
For a number of years but especially this past year, a training trend is growing; asking what happens after the classroom stuff is done. We have always talked about ‘training is the beginning of change not the end.’ But until recently, many of our clients were mostly interested in getting positive feedback on the session…
Read MoreAnd now, the future…
At a recent training industry conference we heard from an amazingly talented future forecaster, Bob Johansen. His new book “Leaders Make the Future” outlined several major social trends and how they would impact the skills a leader in the future (next ten years to be exact) would need. Bob told us that after doing these…
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