Retail Store Leadership
Retail Leadership Hacks: Breaking it down and boosting results
We’ve been talking about “retail leadership hacks” with clients lately — those bite-sized nuggets of insight that can deliver a quick hit in terms of productivity, performance, and results. Sometimes a small change or genius little shortcut can make all the difference in the impact we make as leaders and in the results our teams…
Read MoreHow Store Leaders Can Shape Associate Behavior in Real Time
In any retail store, there are many activities happening out on the floor at any given time. That’s why successful store managers are constantly reading cues and making quick decisions about whether to jump in tactically or let things roll. Most importantly, if coaching is needed to strengthen an associate’s interaction with customers or others,…
Read MoreWhat Online Retailers Need to Know for a Successful Brick-and-Mortar Launch
The next frontier for online retailers isn’t online at all. As web-based brands recognize that they can’t continue to grow their businesses if they limit their reach to one single channel, they’re increasingly investing in brick-and-mortar storefronts as a means to expand brand exposure and increase customer acquisition. Following the lead of brands such as…
Read More3 Priorities for Today’s Retail Leaders
This is part three of a three-part discussion with MOHR Retail’s new president, Mary Beth Garcia, about trends, challenges, and predictions for retailers in the coming year. Read part one here and part two here. Looking at all the trends and challenges retailers are facing right now, what advice would you give retail leaders about…
Read MoreRetail Training and Development Trends: New Skills for a Changing World
This is part two of a three-part discussion with MOHR Retail’s new president, Mary Beth Garcia, about trends, challenges, and predictions for retailers in the coming year. Read part one here. With the lines between shopping channels blurring, how is that affecting the skills and behaviors today’s store leaders and associates need? Right now, we…
Read MoreTraining Retail Associates to Capitalize on Critical Sales Seasons
Summer is officially here, and with it, summer retail sales and deals. But of course, store managers are already looking ahead to the next big seasons of retail: back-to-school and holiday. During these critical seasons for the business, your sales associates and store managers have to be prepared to step up their game, skillfully handle…
Read MoreWhy Retail District Managers Need More Than On-The-Job Training
If you ever doubted that retail is its own breed, take a generic leadership development course. You’ll quickly discover that what applies in other types of organizations doesn’t necessarily translate. It’s not just the setting — although the environment certainly is a factor — it’s the nature of the challenges, the dynamics of the different people…
Read More4 Skills Retail Leaders Need to Succeed
We’re often asked what key skills and behaviors store managers, district leaders, and other retail leaders need to succeed in today’s challenging retail environment. While the retail world continues to go through disruption and upheaval, we’ve seen through our continuing research over the years that there are a few core, foundational attributes that are consistently…
Read MoreHow Coaching in the Moment Strengthens Your Star Associates
Watching the Olympics on TV is a completely different experience from watching it in person. For one, when you’re watching on TV, you’re entirely focused on one specific event, and one particular heat or match. But in an Olympic track and field stadium, as an example, a number of track events might be taking place…
Read More3 Associate Hiring Questions to Prepare for Busy Retail Seasons
Whether it’s preparing for the holiday ramp-up or gearing up for peak demand seasons that affect your niche — like the busy spring season for home improvement stores — at various points in the year, retail managers will turn their attention to recruiting and interviewing to staff up. When there’s a tight labor market, this task can…
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