Retail Trends
3 Priorities for Today’s Retail Leaders
This is part three of a three-part discussion with MOHR Retail’s new president, Mary Beth Garcia, about trends, challenges, and predictions for retailers in the coming year. Read part one here and part two here. Looking at all the trends and challenges retailers are facing right now, what advice would you give retail leaders about…
Read MoreRetail Training and Development Trends: New Skills for a Changing World
This is part two of a three-part discussion with MOHR Retail’s new president, Mary Beth Garcia, about trends, challenges, and predictions for retailers in the coming year. Read part one here. With the lines between shopping channels blurring, how is that affecting the skills and behaviors today’s store leaders and associates need? Right now, we…
Read MoreSizing Up the Latest Retail Management and Workplace Trends
We sat down with MOHR Retail’s new president, Mary Beth Garcia, to explore some of the trends, challenges, and predictions for retailers in the coming year. Read part one of the three-part discussion below. There were a lot of high-profile retail stories in 2018, but if you had to narrow it down, what two or…
Read More4 Ways Store Managers Create Legendary Customer Experiences
The National Retail Federation’s Big Show is upon us, and once again, the digital transformation of retail is front and center: Topics like the latest disruptive technologies, artificial intelligence, and innovative apps and new ecommerce developments abound. At the same time, we know that tech, on its own, isn’t the cure-all for retail’s latest disruptive…
Read MoreIn Retail, Technology May Be Cool, But So is Competence
Every new technology announcement in the world of retail is guaranteed to generate a lot of buzz. Take Amazon’s Dash Button, for example. Press a button, and you’ve instantly placed an order for those common, high-volume commodity items. Convenience for the consumer, more valuable data on customer buying habits for Amazon, more talk of robots taking…
Read MoreThe Evolution of Retail Multiunit Management
Back in 2004 when we launched our original Retail Multiunit Management (RMM) program, the retail environment was a little different, to say the least. Shopping malls still ruled. Amazon wasn’t yet the juggernaut it is today. The idea of shopping as a “customer experience” was still fairly new. And by and large, salespeople had more…
Read MoreFocus and Adaptability Keep Retailers Ahead of the Curve
It seems like every time you turn around there’s another gloomy story of “retail’s apocalypse.” While it’s true that brick and mortar retail is facing an array of challenges right now, change isn’t a new thing in retail. In fact, retail is one of the most adaptable industries, which is why it’s had so many…
Read MoreHow Coaching in Real Time Raises Your Store’s Game
Today’s shoppers are more demanding and more educated about what they’re looking for than ever before. To keep up, retailers are constantly on the lookout for innovative ways to take the customer experience to a new level. But it takes more than data and technology to meet the demands of today’s customers. When shoppers are…
Read MoreNew Retail Research on Best Practices for Leading Multiple Stores
Many retailers assume that if a manager has been successful in leading a store team, then he or she can effectively lead a group of stores. It’s an assumption that has been proven wrong too many times to count. Moving from single-store leadership to leading a region or district group of stores is the single…
Read MoreThe Future of Store Associate Training
Every year retailers spend billions training store associates. On average, a store associate spends 53.8 hours every year training. So why do 71% of shoppers feel that retail associates aren’t knowledgeable or helpful? Something doesn’t add up. MOHR Retail has been working with our partners at Axonify to solve this problem, and we’re excited to…
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